Frequently Asked Questions
What are the warranty conditions for welding and cutting equipment?
The warranty on any of the equipment is one year from the date of purchase. Accessories and consumables are not covered by warranty.
Do you offer training for the installation and start-up of a cutting table?
Although it is not part of the price of the equipment, if the company that purchases a plasma cutting system wishes, we can arrange for advice and training from an engineer who is an expert in the use of this equipment. The costs related to this service can be calculated during the purchase period, when the system is quoted.
Where are Extreme machines manufactured?
All our welding machines are of Chinese origin, however, have the quality for any type of work, covering a broad portfolio according to the different welding processes. The cutting tables are developed and assembled in our plant located in Jamundí, Valle del Cauca, Colombia. The welding machines are assembled in China. All our products are designed with high quality standards.
Do you provide marketing support to distributors?
Yes, we have a marketing department that focuses on helping our distributors with advertising and events that they organize. Not only do we want the machines to be in your store, we also support our distributors by helping them to sell them.
Do Extreme equipment have spare parts and accessories?
Yes, we have spare parts and accessories for all of them. In addition, we have professional after-sales service personnel, trained to perform maintenance and repairs. Your Extreme equipment is in the best hands.
How technologically advanced is your equipment?
Extreme equipment has been designed to meet the needs of our customers by implementing the most up-to-date technology. Whenever new technologies become available, we launch new models to include them in those machines.
What are your equipment designs like?
The main objective of our equipment development is to meet the needs of our customers. In addition, we focus on achieving a lightweight, innovative solution at the best possible price.
Can I receive the manual of any welding machine for free?
Of course you can! Just send an email to ventas@extremewelds.com and you will get the digital manual you need.
Can I contact you after I have installed a machine if I have doubts?
Yes, our professional technical department is ready to answer all the questions you may have. You can contact us by WhatsApp or email sales@extremewelds.com.
Do the cutting tables come with CNC control software?
Yes, all our cutting tables are equipped with the latest generation software that allows you to manage and control the cuts.
Will you provide maintenance service for my cutting table after the warranty expires?
Yes, you can always count on our technical support. Of course, some maintenance costs will have to be paid by the customer.
Can I get everything I need for my welders from Extreme Welds?
Yes, thanks to our wide portfolio you can cover most of the needs for your welding team in order to provide them with the best safety in their work.
Do you sell the sheets to make cuts on the table?
Unfortunately not. We only sell the machinery and its accessories.